![]() Seamlessly add a visual dimension as agent and customer continue chatting.Launching a co-browse session directly from the Omnichannel Agent Dashboard within Dynamics 365, no PIN or downloads required.Key features of this integration include: Rescue Live Guide helps to optimize agent performance and improve the overall customers experience by bringing the best of co-browse to Dynamics 365.” By integrating Rescue Live Guide with Microsoft Dynamics 365 Omnichannel, customer service teams are empowered with visual engagement tools in a unified workspace to more rapidly solve customer’s challenges across channels, from phone to digital. said, “In today’s environment where customers are engaging through new channels and employees are often working remotely, it is critical to provide the capabilities to deliver a better experience while also maintaining productivity. Renée Knee, Vice-President and General Manager Americas Business Applications at Microsoft Corp. Rescue Live Guide provides an easy to deploy co-browse solution to Dynamics 365 that brings agents closer to customers with annotation and personalized cursors and helps drive future of engagement across channels.” “By augmenting the existing channels of engagement supported by Dynamics 365 with flexible and secure co-browsing capabilities, customer service teams can make conversations easier and more productive with the security needed to protect both company and customer data. “We are excited by this partnership and the opportunity to allow agents using Microsoft Dynamics 365 to seamlessly see what the customer sees on any website by integrating Rescue Live Guide,” said David Campbell, General Manager & Vice President of Products at LogMeIn. The combination of Rescue Live Guide with Dynamics 365 Omnichannel empowers customer service teams to deliver seamless, personalized support. Rescue Live Guide enhances Dynamics 365 by enabling businesses to tap into the potential of visual engagement and up-level their customer support by turning frustrating experiences into positive outcomes. This approach empowers the enterprise to stay connected with their customer and enable “always on” experiences.Ĭustomer service teams are constantly balancing the need to help customers through an issue as quickly as possible while at the same time delivering a high quality, personalized experience. This integration provides a zero-download solution for both chat and phone-based agents to assist customers with providing instant and secure co-browsing to resolve issues faster via guided, personalized support. 06, 2020 (GLOBE NEWSWIRE) - Today LogMeIn announced that Rescue Live Guide is now certified and available for Microsoft Dynamics 365 Omnichannel for Customer Service. LogMeIn Pro is an excellent remote control application that features everything you need to manage remote systems and provide technical assistance.BOSTON, Oct. In all, I think LogMeIn is one of the best remote control apps I've tried. ![]() Also, the Java-based file manager sometimes feels a bit clunky but that's probably due to Java itself. On the downside, image resolution is obviously not very high when remote controlling (forget about viewing photos in the remote PC). LogMeIn features also interesting extra features with which to chat with the user on the other side of the connection, or record the whole session in video. ![]() ![]() You'll be able to manage files, transfer data from the local machine to the remote machine and viceversa, and even control the desktop and mouse in the remote PC, with a surprisingly quick response to mouse movements. LogMeIn displays a highly detailed dashboard with all sorts of information about the remote computer: system data, currently active processes, network traffic, hard drive information. ![]() Then all you need to do is start your session in the LogMeIn webpage – either using a browser extension or a Java web-based client - and you'll have immediate access to the remote computer. The client should be installed and launched in the computers you want to access remotely. ![]()
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